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An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM card. It's built into your device and can be programmed to work with any compatible carrier.

Unlike traditional physical SIM cards, eSIMs are embedded directly into your device's hardware, making it easier to switch between carriers or plans without needing to swap physical cards.

An eSIM works by storing your carrier's profile information digitally on your device. When you purchase an eSIM from us, you'll receive a QR code that contains all the necessary information to set up your eSIM.

By scanning this QR code in your device's settings, your device downloads and installs the eSIM profile, allowing you to connect to the mobile network in your destination country.

• Convenience: No need to find a local SIM card shop or deal with language barriers.
• Instant Activation: Get connected immediately upon arrival at your destination.
• Multiple Profiles: Store multiple eSIM profiles on one device.
• Dual SIM Functionality: Use your regular SIM and eSIM simultaneously on compatible devices.
• Environmentally Friendly: No plastic SIM cards needed.
• Security: eSIMs are more secure and cannot be physically removed from your device.

1. Go to Settings on your iPhone.
2. Tap Cellular or Mobile Data.
3. Tap Add Cellular Plan or Add Mobile Data Plan.
4. Scan the QR code provided after your purchase.
5. Follow the on-screen instructions to complete the installation.
6. When prompted, select Add Cellular Plan.
7. Choose a label for your new plan, such as "Travel" or the country name.
8. Select your default line for calls, messages, and data.

1. Go to Settings on your Android device.
2. Tap Network & Internet or Connections.
3. Tap Mobile Network or SIM Manager.
4. Tap Add Mobile Plan or + icon.
5. Tap Download a New SIM Instead or Add Using QR Code.
6. Scan the QR code provided after your purchase.
7. Follow the on-screen instructions to complete the installation.
8. When prompted, enter the activation code provided.

Your eSIM will activate when you first connect to a network in your destination country. The validity period begins from the moment of activation, not from the purchase date.

This means you can purchase your eSIM well in advance of your trip, and it will only start counting down once you arrive and connect to the local network.

Many modern smartphones, tablets, and smartwatches support eSIM technology. Here's a list of some compatible devices:

Apple Devices:

• iPhone XS, XS Max, XR and newer
• iPad Pro 11-inch (1st generation) and newer
• iPad Pro 12.9-inch (3rd generation) and newer
• iPad Air (3rd generation) and newer
• iPad (7th generation) and newer
• iPad mini (5th generation) and newer
• Apple Watch Series 3 and newer (Cellular models)

Android Devices:

• Google Pixel 2 and newer
• Samsung Galaxy S20 and newer
• Samsung Galaxy Note 20 and newer
• Samsung Galaxy Fold and newer
• Samsung Galaxy Z Flip and newer
• Motorola Razr (2019) and newer
• Huawei P40 and newer
• OnePlus 7 and newer
• Many other recent Android devices

This is not an exhaustive list. To check if your device supports eSIM, please consult your device manufacturer's specifications or contact our support team.

There are several ways to check if your device supports eSIM:

1. Check your device settings:
   • On iPhone: Go to Settings > Cellular/Mobile Data. If you see an option for "Add Cellular Plan," your device supports eSIM.
   • On Android: Go to Settings > Network & Internet or Connections. If you see options related to eSIM or multiple SIMs, your device likely supports eSIM.
2. Check the manufacturer's website: Look up your device model on the manufacturer's website and check the specifications.
3. Contact your device manufacturer: Reach out to customer support for your device manufacturer.
4. Contact our support team: Our team can help you determine if your device is compatible with our eSIM service.

If you're having trouble scanning the QR code, try these solutions:

1. Make sure your device's camera is clean and free of any obstructions.
2. Ensure you have good lighting conditions when scanning the QR code.
3. Try taking a screenshot of the QR code and scanning it from your photo gallery.
4. If you received the QR code via email, try opening it on a different device and scanning it from there.
5. Check if your device has the latest operating system update.
6. If you still can't scan the QR code, contact our support team for manual activation instructions.

If your eSIM is installed but not connecting to the network, try these troubleshooting steps:

1. Make sure you're in the country or region where your eSIM is valid.
2. Check if data roaming is enabled for your eSIM:
   • On iPhone: Go to Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Data Roaming and turn it on.
   • On Android: Go to Settings > Network & Internet > Mobile Network > Roaming and turn it on.
3. Restart your device.
4. Toggle Airplane Mode on and off.
5. Check if your eSIM is selected as the primary data line:
   • On iPhone: Go to Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Data Switching and select your eSIM.
   • On Android: Go to Settings > Network & Internet > Mobile Network and select your eSIM for data.
6. If none of these solutions work, contact our support team for assistance.

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay (on compatible devices)
• Google Pay (on compatible devices)

All payments are processed securely through our payment provider, Stripe.

Our refund policy is as follows:

• Unused eSIMs: If you haven't activated your eSIM (i.e., it hasn't connected to a network), you can request a refund within 30 days of purchase.
• Activated eSIMs: Once an eSIM has been activated (connected to a network), it cannot be refunded.
• Technical Issues: If you experience technical issues with your eSIM that our support team cannot resolve, you may be eligible for a refund or replacement at our discretion.

To request a refund, please contact our support team with your order number and reason for the refund.