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Help Center

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How to fix iOS no net issue?

If you’re having trouble connecting to the network while using a DataLendR eSIM on your iOS device, try the following troubleshooting steps:

  1. Check if the plan has been activated.
  2. Disconnect from Wi-Fi.
  3. Verify that the eSIM is enabled and set as the preferred option.
  4. Ensure that Data Roaming is turned on.
  5. Reboot your iOS device.
  6. Disable 5G settings if applicable.
  7. Enable and then disable Airplane Mode.
  8. Reset your network settings.
  9. Manually select the Network Operator.
How to fix Android no net issue?

If you’re having trouble connecting to the network while using a DataLendR eSIM on your Android device, try the following troubleshooting steps:

  1. Check if the plan has been activated.
  2. Disconnect from Wi-Fi.
  3. Verify that the eSIM is enabled and set as the preferred option.
  4. Ensure that Data Roaming is turned on.
  5. Reboot your Android device.
  6. Disable 5G settings if applicable.
  7. Manually select the Network Operator.
  8. Enable and then disable Flight Mode.
  9. Reset your network settings.
How to fix Google Pixel no net issue?

  • If you’re having trouble connecting to the network while using a DataLendR eSIM on your Google Pixel device, try the following troubleshooting steps:

    1. Check if the plan has been activated.
    2. Disconnect from Wi-Fi.
    3. Verify that the eSIM is enabled and set as the preferred option.
    4. Ensure that Roaming is enabled.
    5. Reboot your Google Pixel device.
    6. Disable 5G settings if applicable.
    7. Manually select the Network Operator.
    8. Enable and then disable Flight Mode.
    9. Reset your network settings.
I’m experiencing an error message when installing an eSIM

You might encounter error messages when installing eSIMs for various reasons. Here are a few things to check:

  1. Ensure you’re connected to your mobile network.
  2. Verify that you have available eSIM slots.
  3. Check if the eSIM has been installed previously.
The eSIM was receiving data service, but my data service stopped working

If your internet connection stops working, check if you have exceeded your data plan. Additionally, issues can arise from poor network coverage in your area. In this case, try toggling Airplane Mode on and off or restarting your device.

I am experiencing slow network speeds

Network speed can vary based on factors such as coverage and congestion. Slow speeds may be temporary and can improve as these conditions change.

Internet connection does not work

If your device can’t connect to the internet after activating a Saily eSIM it is important to check if the eSIM installation was correct and take the needed troubleshooting steps.

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